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Terms and Conditions

Abode's Terms and Conditions

Updated Policies

PLEASE REVIEW THIS AGREEMENT CAREFULLY.

Please be aware of the cancellation fee and pre-cleaning instructions.

This Agreement constitutes a legal agreement between you ("you" or "User") and Abode Home Maintenance LLC, Inc. d/b/a Abode Technologies and its affiliates, parents, and subsidiaries (collectively, "AHM LLC" or "us"). This Agreement governs your use of our services and platform that facilitates communications between Users offered through our website located at https://abode-cleaning.com as it may be modified, relocated and/or redirected from time to time (the "Site"), and the mobile applications offered by us (the "Apps"). Our services, platform, Site and Apps are collectively referred to as the "Abode Platform".

By accessing, using or registering with the Abode Platform or any portions thereof, you hereby expressly acknowledge and agree to be bound by the terms and conditions of this Agreement, and any future amendments and additions to this Agreement as we may publish from time to time. Please read this Agreement carefully. If you do not agree to accept and be bound by this Agreement, you must immediately stop using the Abode Platform. Abode's acceptance is expressly conditioned upon your assent to this Agreement in its entirety. If this Agreement is considered to be an offer by us, acceptance is expressly limited to this Agreement.

By using the Abode Platform, you represent and warrant that: (i) you are at least 18 years old, are at least of the legally required age in the jurisdiction in which you reside, and are otherwise capable of entering into binding contracts; and (ii) you have the right, authority and capacity to enter into this Agreement and to abide by the terms and conditions of this Agreement, and that you will so abide. Where you enter into this Agreement on behalf of a company or other organization, you represent and warrant that you have authority to act on behalf of that entity and to bind that entity to this Agreement.

To the extent permitted and except where prohibited by applicable law, these Terms of Use include:

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trademark law.

Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Abode Home Maintenance LLC's web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Abode Home Maintenance LLC at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

Disclaimer

The materials on Abode Home Maintenance LLC's web site are provided “as is”. Abode Home Maintenance LLC makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchant ability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Abode Home Maintenance LLC does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

Limitations

In no event shall Abode Home Maintenance LLC or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Abode Home Maintenance LLC's Internet site, even if Abode Home Maintenance LLC or a Abode Home Maintenance LLC's authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Revisions And Errata

The materials appearing on Abode Home Maintenance LLC's web site could include technical, typographical, or photographic errors. Abode Home Maintenance LLC does not warrant that any of the materials on its web site are accurate, complete, or current. Abode Home Maintenance LLC may make changes to the materials contained on its web site at any time without notice. Abode Home Maintenance LLC does not, however, make any commitment to update the materials.

Links

Abode Home Maintenance LLC has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Abode Home Maintenance LLC of the site. Use of any such linked web site is at the user's own risk.

Site Terms Of Use Modifications

Abode Home Maintenance LLC may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then-current version of these Terms and Conditions of Use.

Governing Law

Any claim relating to Abode Home Maintenance LLC's web site shall be governed by the laws of the State of Utah without regard to its conflict of law provisions.

General Terms and Conditions applicable to any Users of abode.deals and all Abode Home Maintenance LLC web domains.

Service Policy

This Service Policy constitute a legally binding agreement (the “Agreement”) between you and That's Clean Maids LLC (“That's Clean Maids,” “we,” “us,” or “our”) that governs your access or use of the applications, websites, content, products, and service (collectively, the “That's Clean Maids Platform”) made available by That's Clean Maids..

Any persons (whether individual, company, or entity) hereby referred to as a you, user, customer, and/or client, who books a service with That's Clean Maids in any way including but not limited to over the website, email, phone call, text message, or in-person is agreeing to the terms set forth by this document.

By entering into to this Agreement, you expressly acknowledge that you understand this Agreement and accept all of its terms. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MAY NOT USE OR ACCESS THE That's Clean Maids PLATFORM.

Platform

That's Clean Maids PROVIDES A MARKETPLACE PLATFORM where persons seeking home services (“Service Requesters” or “Requesters”) can be matched with persons, companies, or entities offering home services (“Service Providers” or “Providers”). Requesters and Providers are collectively referred to herein as “Users.” Users can create a User account which enables access to the That's Clean Maids Platform. For purposes of this Agreement, the services provided by Providers to Requesters that are matched through the Platform shall be referred to collectively as the “Services,” “jobs,” “bookings,” or “Home Services”.

All Users requesting or accepting services from That's Clean Maids are aware That's Clean Maids is a platform and not a service provider. The Service Provider is being hired to fulfill a duty outside of the competency of That's Clean Maids. Service Providers will be responsible for fulfilling services assigned to them based on their selected criteria through the That's Clean Maids platform. Any decision by a User to offer or accept Services is a decision made in such User's sole discretion. Each Service provided by a Provider to a Requester shall constitute a separate agreement between such persons and/or entities.

Special Promotions; Gift Cards and Vouchers.

Intellectual Property Rights.

The AHM. LLC Platform, and the information, data, content and materials, which it contains ("AHM. LLC Materials"), are the property of AHM. LLC and/or its affiliates, subsidiaries, parents and licensors, excluding User-generated content, which AHM. LLC has a right to use as described below. The AHM. LLC Materials are protected from unauthorized copying and dissemination by United States copyright law, trademark law, international conventions, and other intellectual property laws. AHM. LLC and/or its affiliates, subsidiaries, parents and licensors are and shall continue to be the sole and exclusive owner of all right, title and interest in and to all intellectual property rights associated with the AHM. LLC Materials. Any use of AHM. LLC Materials, other than as expressly permitted herein, is prohibited without the prior permission of AHM. LLC and/or the relevant right holder. The service marks and trademarks of AHM. LLC, including without limitation any and all AHM LLC domains, and the AHM. LLC logo are service marks owned by AHM. LLC. Any other trademarks, service marks, logos and/or trade names appearing on the AHM. LLC Platform are the property of their respective owners. You may not copy or use any of the marks, logos or trade names appearing on the AHM. LLC Platform without the express prior written consent of the owner.

Copyright Complaints and Copyright Agent. AHM. LLC respects the intellectual property of others, and expects Users to do the same. AHM. LLC will respond to properly submitted notices of alleged copyright infringement that comply with applicable law. In the event that a person or entity has a good faith belief that any materials provided on or in connection with the AHM. LLC Platform infringe upon that person's or entity's copyright or other intellectual property right (such person or entity, a "Complainant") and sends to AHM. LLC a properly submitted copyright notice as indicated below, AHM. LLC will investigate, and if it determines, in its discretion, that the material is infringing, AHM. LLC will remove the content and may terminate the access of the User who posted such content to the AHM. LLC Platform in the case of repeat infringers. All notices claiming an infringement of copyright rights must contain the following:

(i) Identification of the intellectual property right that is allegedly infringed. All relevant registration numbers, or a statement concerning the Complainant's ownership of the work, should be included.

(ii) A statement specifically identifying the location of the infringing material, with enough detail that AHM. LLC may find it on the AHM. LLC Platform. Please note: it is not sufficient to merely provide a top level URL.

(iii) The complete name, address, telephone number and email address of Complainant.

(iv) A statement that Complainant has a good faith belief that the use of the allegedly infringing material is not authorized by the owner of the rights, or its agents, or by law.

(v) A statement that the information contained in the notification is accurate, and under the penalty of perjury, Complainant is authorized to act on behalf of the owner of the copyright or other property rights that are allegedly infringed; (vi) A physical or electronic signature of a person authorized to act on behalf of the owner of the intellectual property rights that are allegedly being infringed.

AHM. LLC's contact information for notice of alleged copyright infringement is: Email: support@abode-cleaning.com

Or via Mail: Attn: Copyright Agent Abode Home Maintenance 126 W 12300 S Suite A. Draper, UT 84020

Disclaimer of Warranties; Limitation on Liability.

a. USE OF THE ABODE PLATFORM IS ENTIRELY AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE AHM. LLC PLATFORM IS PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR OR GENERAL PURPOSE AND NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, NEITHER AHM. LLC NOR ITS AFFILIATES, PARENTS, SUBSIDIARIES OR LICENSORS WARRANT THAT THE AHM. LLC PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE; NOR DO THEY MAKE ANY WARRANTY AS TO ANY CONTENT AVAILABLE IN OR THROUGH THE AHM. LLC PLATFORM; NOR DO THEY MAKE ANY WARRANTY AS TO ANY PROFESSIONAL'S REGISTRATION, PROFESSIONAL ACCREDITATION OR LICENSE; NOR DO THEY MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE AHM. LLC PLATFORM, OR AS TO THE TIMELINESS, ACCURACY, RELIABILITY, QUALITY, SUITABILITY, SAFETY, COMPLETENESS OR CONTENT OF THE SERVICES, PROFESSIONAL SERVICES, ANY PRODUCTS, MERCHANDISE, CONTENT, INFORMATION OR MATERIALS PROVIDED THROUGH OR IN CONNECTION WITH THE USE OF THE AHM. LLC PLATFORM OR THIS AGREEMENT. ACCESS TO THE AHM. LLC PLATFORM IS PROVIDED FREE OF CHARGE AS A COURTESY. NEITHER AHM. LLC NOR ITS AFFILIATES, PARENTS, SUBSIDIARIES OR LICENSORS ARE RESPONSIBLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE AHM. LLC PLATFORM. NEITHER AHM. LLC NOR ITS AFFILIATES, PARENTS, SUBSIDIARIES OR LICENSORS WARRANT THAT THE AHM. LLC PLATFORM IS FREE FROM VIRUSES, WORMS, TROJAN HORSES, OR OTHER HARMFUL COMPONENTS. AHM. LLC AND ITS AFFILIATES, SUBSIDIARIES, PARENTS AND LICENSORS CANNOT AND DO NOT GUARANTEE THAT ANY INFORMATION, PERSONAL OR OTHERWISE, SUPPLIED BY YOU WILL NOT BE MISAPPROPRIATED, INTERCEPTED, DELETED, DESTROYED OR USED BY OTHERS.

b. NO LIABILITY. YOU AGREE NOT TO HOLD AHM. LLC, ITS AFFILIATES, ITS PARENTS, ITS SUBSIDIARIES, ITS LICENSORS, OR ANY OF SUCH PARTIES' AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CORPORATE PARTNERS, OR PARTICIPANTS (COLLECTIVELY, "MEMBERS") LIABLE FOR ANY DAMAGES, EXPENSES, LOSSES, SUITS, CLAIMS, AND/OR CONTROVERSIES (COLLECTIVELY, "LIABILITIES") THAT HAVE ARISEN OR MAY ARISE, WHETHER KNOWN OR UNKNOWN, RELATING TO YOUR USE OF OR INABILITY TO USE THE AHM. LLC PLATFORM, INCLUDING WITHOUT LIMITATION ANY LIABILITIES ARISING IN CONNECTION WITH THE CONDUCT, ACT OR OMISSION OF ANY USER (INCLUDING WITHOUT LIMITATION STALKING, HARASSMENT, ACTS OF PHYSICAL VIOLENCE, AND LOSS OR DESTRUCTION OF PERSONAL PROPERTY), SERVICES, ANY DISPUTE WITH ANY USER, ANY INSTRUCTION, ADVICE, ACT, OR SERVICE PROVIDED BY AHM. LLC OR MEMBERS, AND ANY DESTRUCTION OF YOUR INFORMATION. UNDER NO CIRCUMSTANCES WILL AHM. LLC OR MEMBERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES ARISING IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE AHM. LLC PLATFORM OR ANY PROFESSIONAL SERVICES OR MERCHANDISE, EVEN IF SUCH PARTIES WERE OR SHOULD HAVE BEEN ADVISED OF THE POSSIBILITY OF THE SAME. EXCEPT AS EXPRESSLY PERMITTED UNDER THE TERMS OF THE AHM. LLC'S HAPPINESS GUARANTEE, UNDER NO CIRCUMSTANCES WILL AHM. LLC OR MEMBERS BE LIABLE FOR ANY DIRECT DAMAGES ARISING IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE AHM. LLC PLATFORM OR ANY PROFESSIONAL SERVICES OR MERCHANDISE, EVEN IF SUCH PARTIES WERE OR SHOULD HAVE BEEN ADVISED OF THE POSSIBILITY OF THE SAME. EXCEPT AS EXPRESSLY PERMITTED UNDER THE TERMS OF THE AHM. LLC'S HAPPINESS GUARANTEE. AHM. LLC AND MEMBERS DO NOT ACCEPT ANY LIABILITY WITH RESPECT TO THE QUALITY OR FITNESS OF ANY WORK PERFORMED IN CONNECTION WITH THE AHM. LLC PLATFORM, THE PROFESSIONAL SERVICES, THE MERCHANDISE OR THIS AGREEMENT. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN TYPES OF DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IF, NOTWITHSTANDING THE FOREGOING EXCLUSIONS, IT IS DETERMINED THAT AHM. LLC OR MEMBERS ARE LIABLE FOR DAMAGES, IN NO EVENT WILL THE AGGREGATE LIABILITY, WHETHER ARISING IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EXCEED THE LESSER OF (1) TOTAL FEES PAID BY YOU TO AHM. LLC DURING THE SIX (6) MONTHS PRIOR TO THE TIME SUCH CLAIM AROSE. OR (2) THE AMOUNT EXPRESSLY PERMITTED UNDER THE AHM. LLC HAPPINESS GUARANTEE AS SET FORTH IN SECTION 3(d).

c. RELEASE. AHM. LLC AND MEMBERS EXPRESSLY DISCLAIM ANY LIABILITY THAT MAY ARISE BETWEEN USERS OF THE AHM. LLC PLATFORM. TO THE EXTENT THAT THE AHM. LLC PLATFORM CONNECTS A USER TO A THIRD PARTY PROVIDER FOR THE PURPOSES OF PROVIDING OR OBTAINING MERCHANDISE HEREUNDER, AHM. LLC WILL NOT BE RESPONSIBLE FOR ASSESSING THE SUITABILITY, LEGALITY OR ABILITY OF ANY THIRD PARTY PROVIDERS AND YOU EXPRESSLY WAIVE AND RELEASE AHM. LLC FROM ANY AND ALL LIABILITY, CLAIMS OR DAMAGES ARISING FROM OR IN ANY WAY RELATED TO THE THIRD PARTY SERVICE PROVIDER. IN THE EVENT THAT YOU HAVE A DISPUTE WITH ONE OR MORE USERS, YOU RELEASE AHM. LLC AND MEMBERS FROM ANY AND ALL CLAIMS, DEMANDS, OR DAMAGES (ACTUAL, DIRECT OR CONSEQUENTIAL) OF EVERY KIND AND NATURE, KNOWN AND UNKNOWN, SUSPECTED AND UNSUSPECTED, DISCLOSED AND UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTE. YOU EXPRESSLY WAIVE AND RELEASE ANY AND ALL RIGHTS AND BENEFITS UNDER SECTION 1542 OF THE CIVIL CODE OF THE STATE OF CALIFORNIA (OR ANY ANALOGOUS LAW OF ANY OTHER STATE), WHICH READS AS FOLLOWS: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH, IF KNOWN BY HIM OR HER, MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR."

ADDITIONAL DISCLAIMER. YOU UNDERSTAND, THEREFORE, THAT BY USING THE AHM. LLC PLATFORM, YOU MAY BE EXPOSED TO PROFESSIONAL SERVICES AND/OR MERCHANDISE THAT ARE POTENTIALLY DANGEROUS, OFFENSIVE, HARMFUL TO MINORS, UNSAFE OR OTHERWISE OBJECTIONABLE, AND THAT YOU USE THE AHM. LLC PLATFORM, AND SUCH PROFESSIONAL, AT YOUR OWN RISK.

NOTHING IN THIS AGREEMENT OR THE AHM. LLC PLATFORM CONSTITUTES, OR IS MEANT TO CONSTITUTE, ADVICE OF ANY KIND. IF YOU REQUIRE ADVICE IN RELATION TO ANY LEGAL, FINANCIAL OR MEDICAL MATTER YOU SHOULD CONSULT AN APPROPRIATE PROFESSIONAL.

BY USING THE AHM. LLC PLATFORM, YOU AGREE THAT THE EXCLUSIONS AND LIMITATIONS OF LIABILITY SET OUT IN THIS AGREEMENT ARE REASONABLE. IF YOU DO NOT BELIEVE THEY ARE REASONABLE, YOU MUST NOT USE THE ABODE PLATFORM.

YOU ACCEPT THAT, AS A CORPORATION, AHM. LLC HAS AN INTEREST IN LIMITING THE PERSONAL LIABILITY OF ITS OFFICERS, DIRECTORS AND EMPLOYEES. YOU AGREE THAT YOU WILL NOT BRING ANY CLAIM PERSONALLY AGAINST AHM. LLC'S OFFICERS, DIRECTORS OR EMPLOYEES IN CONNECTION WITH ANY DISPUTE, LOSS OR DAMAGE. WITHOUT PREJUDICE TO THE FOREGOING, YOU AGREE THAT THE LIMITATIONS OF WARRANTIES AND LIABILITY SET OUT IN THIS AGREEMENT WILL PROTECT THE AHM. LLC'S OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AFFILIATES, PARENTS, SUBSIDIARIES, SUCCESSORS, ASSIGNS AND SUB-CONTRACTORS AS WELL AS AHM. LLC.

EACH PARTY ACKNOWLEDGES THAT THE OTHER PARTY HAS ENTERED INTO THIS AGREEMENT RELYING ON THE LIMITATIONS OF LIABILITY STATED HEREIN AND THAT THOSE LIMITATIONS ARE AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN THE PARTIES.

Indemnification. You hereby agree to indemnify, defend, and hold harmless AHM. LLC, its licensors, and each such party's directors, officers, parents, subsidiaries, affiliates, members, employees, agents, attorneys, independent contractors and vendors from and against any and all claims, losses, expenses, liabilities, damages or demands (including attorneys' fees and costs incurred), in connection with or resulting from, directly or indirectly: (i) your use or misuse of or inability to use the AHM. LLC Platform, any Merchandise and/or any Professional Service, (ii) your violation of this Agreement, (iii) your violation of any applicable law or regulation; (iv) your violation of the rights of another (including but not limited to Professionals), and (v) Your Information and content that you submit or transmit through the AHM. LLC Platform. AHM. LLC reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to your indemnification. You will not, in any event, settle any such claim or matter without the prior written consent of AHM. LLC.

Mutual Arbitration Agreement.

Severability.

You and AHM. LLC agree that if any portion of this section entitled "Mutual Arbitration Agreement" is found illegal or unenforceable, that portion will be severed and the remainder of this section 19 will be given full force and effect.

Governing Law; Jurisdiction.

Except for the Arbitration Agreement in Section 19, which is governed by the Federal Arbitration Act and except as may be prohibited by the law of the State in which you primarily reside, this Agreement is governed and interpreted pursuant to the laws of the State of New York, United States of America, notwithstanding any principles of conflicts of law. For all Disputes not subject to arbitration, You agree to submit to the personal and exclusive jurisdiction and venue of the courts located within the county of New York, New York.

Assignment.

This Agreement may not be assigned or transferred by you without our prior written approval. We may assign or transfer this Agreement without your consent, including but not limited to assignments: (i) to a parent or subsidiary, (ii) to an acquirer of assets, or (iii) to any other successor or acquirer. Any assignment in violation of this section shall be null and void. This Agreement shall inure to the benefit of permitted successors and assigns.

General Provisions.

All provisions that should by their nature survive the expiration or termination of this Agreement, including without limitation, Sections 8, 10 and 14-24, shall so survive. No agency, partnership, joint venture, employer-employee or franchiser-franchisee relationship is intended or created by this Agreement. A failure by us to enforce any provision(s) of this Agreement will not be construed as a waiver of any provision or right. This Agreement constitutes the entire agreement between you and AHM. LLC with respect to its subject matter. If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will be enforced to the fullest extent possible, and the remaining provisions will remain in full force and effect. You agree that, except as otherwise expressly provided in this Agreement, there shall be no third party beneficiaries to this Agreement. You agree that regardless of any statute or law to the contrary, any Dispute, claim or cause of action arising out of or related to this Agreement must be filed within one (1) year after such Dispute, claim or cause of action arose or be forever barred. All notices provided by a party in connection with this Agreement will be deemed given as of the day they are received either by email, messenger, delivery service, or in the U.S. Mail, postage prepaid, certified or registered, return receipt requested, and addressed as follows: Your address for such notices is your email address and/or physical address that you have provided to AHM. LLC. AHM. LLC's address for such notices is: legal@abode-cleaning.com and/or by mail to AHM. LLC Technologies, Inc., Attn: Legal, 126 W 12300 S Suite A. Draper, UT 84020. The captions in this Agreement are solely for convenience and shall not affect the interpretation of this Agreement. This Agreement shall not be modified except in writing signed by both parties or by means of a new posting by AHM. LLC, as described below. This Agreement shall be interpreted as if jointly drafted by the parties. AHM. LLC shall have no liability to you for any failure or delay in performing its obligations in this Agreement where such failure or delay is caused by an event or circumstance beyond AHM. LLC's reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, failure of Professionals to perform, flood, fire, explosion, acts of terrorism or accident.

Changes to this Agreement

We reserve the right, at our sole and absolute discretion, to change, modify, add to, supplement or delete any of the terms and conditions of this Agreement at any time, effective with or without prior notice. If any future changes to this Agreement are unacceptable to you or cause you to no longer be in compliance with this Agreement, you must terminate, and immediately stop using, the AHM. LLC Platform. Your continued use of the AHM. LLC Platform following any revision to this Agreement constitutes your complete and irrevocable acceptance of any and all such changes.

Severability

These Terms shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

Service Provider Relationship

As a Provider on the Abode Home Maintenance Platform, you acknowledge and agree that you and Abode Home Maintenance are in a direct business relationship, and the relationship between the parties under this Agreement is solely that of independent contracting parties. As a Provider you and Abode Home Maintenance expressly agree that (1) this is not an employment agreement and does not create an employment relationship between you and Abode Home Maintenance; and (2) no joint venture, franchisor-franchisee, partnership, or agency relationship is intended or created by this Agreement. You have no authority to bind Abode Home Maintenance, and you undertake not to hold yourself out as an employee, agent or an authorized representative of Abode Home Maintenance.

Abode Home Maintenance does not, and shall not be deemed to, direct or control you generally or in your performance under this Agreement specifically, including in connection with your provision of Services, your acts or omissions, or your operation and maintenance of your service supplies. You retain the sole right to determine when, where, and for how long you will utilize the Abode Home Maintenance. You retain the option to accept or to decline or ignore a Requester's request for Services, or to cancel an accepted request for Services via the Platform, subject to Abode Home Maintenance then-current cancellation policies. With the exception of any signage required by law or permit/license rules or requirements, Abode Home Maintenance shall have no right to require you to: (a) display Abode Home Maintenance names, logos or colors on your vehicle(s); or (b) wear a uniform or any other clothing displaying Abode Home Maintenance names, logos or colors. You acknowledge and agree that you have complete discretion to provide Services or otherwise engage in other business or employment activities. As a Provider, you bear all of your own expenses that are incurred in performing Services. You acknowledge and agree that you are responsible for and will pay all applicable federal, state and local taxes based on your provision of Services and any payments received by you.

Independent Cleaning Professionals

Abode Home Maintenance is not the employer of the domestic worker/independent contractor it referred to you. The domestic worker/independent contractor may be your employee or an independent contractor depending on the relationship you have with him or her. If you direct and control the manner and means by which the domestic worker performs his or her work you may have employer responsibilities, including employment taxes and worker's compensation, under state and federal law. For additional information contact your local Employment Development and the Internal Revenue Service.

No Employment. Abode provides a software platform which allows you to obtain certain home services to be completed by independent Professionals, who create a direct contract with you by accepting your request for Professional Services subject to further negotiation of terms between you and the Professional. Abode is not the employer of any Professional and Professionals are not Abode's agents for any purpose whatsoever. You acknowledge that we do not supervise, direct, or control a Professional's work or Professional Services performed in any manner.

Permanent Referral Placement

A client can hire an independent contractor/domestic worker for permanent domestic referral placement and work directly with the cleaner, without going through Abode Home Maintenances LLC (Abode Home Maintenance). If you wish to do so, we can send additional information. There is a $1200 fee for the services of securing a domestic helper/employee. Soliciting a cleaner for private placement will result in a placement fee.

Modification To The Agreement

Abode Home Maintenance reserves the right to modify any information referenced in the hyperlinks from this Agreement. Such modifications shall become effective upon posting. In the event Abode Home Maintenance modifies the terms and conditions of this Agreement, such modifications shall be binding on you only upon your acceptance of the modified Agreement. Continued use of the Abode Home Maintenance Platform or Services after any such changes shall constitute your consent to such changes.

Right Of Refusal

Abode Home Maintenance reserves the right to refuse service to anyone for any reason. These reasons include but are not limited to: not being able to gain entry to a home, no power, no electricity, no air conditioning or heating, frequent cancellations or schedule changes, improper or dishonest booking, project out of scope of the original booking, not listing all the bedrooms, bathrooms or total sqft (even if we're not cleaning them), being rude to staff or Providers, poaching or attempting to poach Providers away from Abode Home Maintenance (at any price), and/or incorrect or non-functioning billing information.

Appointment Confirmations

Once a booking has been processed online it must be manually confirmed. If Abode Home Maintenance can't confirm an appointment, the appointment may be canceled. At which time the Requester will receive a cancellation notice. Any confirmation emails which may have been received are subject to change. Meaning, an appoint which was once confirmed can become unconfirmed depending on circumstances. Abode Home Maintenance is not bound to perform a service even if the service has been confirmed.

Eligibility

The Requester is eligible for the Guarantee provided the Requester reports the issue within twenty four (24) hours of the Service appointment. For Recurring Services, each Service is treated as a separate occurrence.

Damage Or Theft Claims

Abode Home Maintenance is not responsible for damage or theft resulting from any service provide through our service platform. Your assigned subcontractor/domestic worker is responsible for all damage and theft claims. Abode Home Maintenance can assist in providing subcontractor/domestic worker's contact information and their relevant insurance policy documents.The cleaning professionals are responsible for their own work. If there is any breakage or damage, they will handle this issue with you directly. Abode Home Maintenance LLC is not the employer of the cleaner we refer to you.

Guarantee Conditions & Exclusions; Your Primary Insurance.

If you carry insurance that would cover you in the event of a claim, such as renter's insurance, homeowner's insurance, automobile insurance or an umbrella policy (“Personal Insurance”), You agree that your Personal Insurance is primary and the subcontractor insurance is secondary.

Coverage Under the Abode Home Maintenance Happiness Guarantee.

A Requester will be covered under the Guarantee for every Service, subject to the exclusions below, provided:

The Guarantee does not cover the following:

Submitting a Claim

Issues can be reported by phone at (801)-845-0297, or email at claims@abode-cleaning.com. Depending on the nature of the claim, Abode Home Maintenance may ask for additional information. For a claim to be considered “reported” all requested information such as police reports, photos, security footage, and/or other requested information must be submitted within seventy-two (72) hours or the original contact (claim phone call or email) and considered satisfactory evidence to the claim.

Abode Home Maintenance is just assisting you in the process. Abode Home Maintenance can help to gather information about what happened to help communicate this on your behalf if needed to insurance companies or subcontractor/domestic worker's.

After a claim has been reported additional information may be required. If additional information is required, Abode Home Maintenance requires communication with the Requester. A failure to communicate with Abode Home Maintenance and/or ability to provide needed information or evidence may result in not being able to process a claim by the subcontractors insurance provider. Abode Home Maintenance helps to facilitate the claim process only. Abode Home Maintenance LLC doing business as Abode Home Maintenance is not responsible for any claims being made or reported. Your assigned subcontractor is responsible for any damage or theft related claims.

Charges

As a Requester, you agree to pay the amounts charged for your use of the Abode Home Maintenance's Platform and Services (“Charges”). Charges include the cost for Services and other applicable fees, surcharges, and taxes as set forth by Abode Home Maintenance Booking Page available at abode.deals, plus any tips to the Provider you elect to pay.

Abode Home Maintenance reserves the right to determine and modify pricing by posting applicable pricing terms to the Abode Home Maintenance booking page. Pricing may vary based on the type of service requested (e.g., standard cleaning,deep cleaning, etc) as described on Abode Home Maintenance booking page. You're responsible for reviewing the applicable booking page and shall be responsible for all Charges incurred under your User account regardless of your awareness of such Charges or the amounts thereof.

Flat-Rate Pricing

Flat-rate pricing consists of a standard charge based on the details of a home and requested home service and add-on charges based on additional parameters selected by the Requester.

Flat Rates Continued:

Abode Home Maintenance services are based on flat rates. They are not based on hours. Prices are always set and agreed upon by Abode Home Maintenance sales representatives and the client prior to the service date. Clients must submit any changes to their service 24 hours prior to their cleaning start time. For example, if you scheduled a deep clean and want to change to a regular cleaning. Or if you want to remove an extra room you decided to add on during the sale. The price discussed during your initial text/call is the flat rate for your service. If during the service you do not have the cleaners clean particular rooms, this will not reduce the price of the original flat rate agreed upon by you and the sales representative from Abode Home Maintenance. If changes need to be made, please request those changes 24 hours prior to the cleaning. If you have questions about our pricing please reach out to our staff so we can assist you.

Quoted Home Service Fees

Abode Home Maintenance may quote you a service fee at the time of your request. The quote is subject to change depending on the overall condition of your home and the confirmation that correct home details were provided by the Requester. If during your home service you change your requested Services or a Provider confirms that the home details as provided by the Requester are incorrect or false, we may cancel the service and/or charge an adjusted home service fee based on the true details of the home and the conditions in the home. Abode Home Maintenance does not guarantee that the quoted service price will not change, especially when details or conditions of the home were not represented accurately or fully by the Requester when booking the Service.

Cancellation Fees

Abode Home Maintenance reserves the right charge a cancellation fee of $65 for late cancellations. A cancellation will be considered late if the service is canceled within 24 hours before an appointment. Cancellation fees may be charged for other reasons including not being able to get into the building for the service or not being able to contact the original person who booked the appointment. In cases where a Provider is sent to perform a service and aren't able to perform that service at the fault of the Requester, a cancellation fee will always be charged. An example of not being able to perform the service at the fault of the Requester includes but is not limited to not being able to gain entry to perform the service, not having a source of power, or not having a source of water. In select cases, a cancellation fee may be waived as a show of good will. This will not invalidate the cancellation fee for other users.

Headings

The headings in this document are for reference only and shall not affect the interpretation of any meanings of words, terms, sections, or the construction of this Service Policy.

No Waiver

No failure to exercise, or delay in exercising, any right, remedy, power or privilege arising from this Service Policy shall operate or be construed as a waiver thereof.

Governing Law

Any claim relating to Abode Home Maintenance Platform, website, or services shall be governed by the laws of the State of Utah or other provinces and states within the United States without regard to its conflict of law provisions.

Privacy Policy

Our Policy

Welcome to the web site (the “Site”) of Abode Home Maintenance LLC. (doing business as Abode Home Maintenance). This Site is operated by Abode Home Maintenance LLC and has been created to provide information about our company and the Abode Home Maintenance LLC platform, whether accessible to you via web, mobile app or other platform (our platform, together with the Site, are the “Services” “Platform,” or “Website”) by visitors and users of the Services (“you” and/or “your”).

This Privacy Policy sets out Abode Home Maintenance LLC policy with respect to information, including in particular information which identifies you personally (known as 'personally identifiable information' in the USA or 'personal data' in the European Union, which together we'll call “Personal Data”)) and other information that is collected from visitors and users of the Platform.

Please read this privacy policy carefully so that you understand how we will treat your information. By using any of our Platform, you confirm that you have read, understood and agree to this privacy policy. If you do not agree to this policy, please do not use the Shopify website or Platform. If you have any queries, please email us at support@abode-cleaning.com.

Who we are: In the USA/rest of the world, we are Abode Home Maintenance LLC (doing business as Abode Home Maintenance), a Utah corporation with our head office at 126 W 12300 S Suite A Draper UT United States.

Information We Collect: When you interact with us through the Platform or Website, we may collect Personal Data and other information from you, as further described below:

Personal Data That You Provide Through the Platform or Website

We collect Personal Data from you when you voluntarily provide such information, such as when you contact us with inquiries, respond to one of our surveys, register for access to the Website or use certain elements of the Platform, which typically includes your: (i) name; (ii) telephone number; (iii) email address; (iv) home address; (v) information about your home which you give us; (v) your payment details; (iv) your IP address; and (vi) any other personal information which you give us in connection with the Platform.

During a service, it might be necessary to collect information not expressly provided via the site. This information includes but is not limited to: before and after photos of the home, names of people and/or pets at the home, home entry codes, locations of keys and any other information we deem necessary to provide better service.

Wherever Abode Home Maintenance collects Personal Data we make an effort to provide a link to this Privacy Policy.

By voluntarily providing us with Personal Data, you are consenting to our use of it in connection with the Services and in accordance with this Privacy Policy.

Non-Identifiable Data: When you interact with Abode Home Maintenance through the Platform, we receive and store certain information which does not identify you personally (referred to as personally non-identifiable information in the USA and non-personal data in the European Union). Such information is collected passively using various technologies.

This includes:

Abode Home Maintenance may store such information itself or such information may be included in databases owned and maintained by Abode Home Maintenance affiliates, agents or service providers. The Services may use such information and pool it with other information on an anonymized and generalized basis to track, for example, the total number of users of our Platform or Website, the number of visitors to each page of our Site and the domain names of our visitors' Internet service providers. It is important to note that no Personal Data is available or used in this process.

Use of cookies: In operating the Platform, we may use a technology called “cookies.”

Our Use of Your Personal Data and Other Information

By providing us with the information about you discussed above, you consent for us and our subsidiaries and affiliates (the “Abode Home Maintenance Related Companies to use that information in the following ways:

(1) to implement and monitor any Abode Home Maintenance bookings which you make using our Platform; (2) to share your Personal Data with Abode Home Maintenance professionals in order to carry out your Abode Home Maintenance bookings using our Platform; (3) to ensure that content from our Platform is presented in the most effective manner for you and for your computer or another device from which you access the Platform; (4) to provide you with information, products or services that you request from us or which we feel may interest you; (5) to carry out our obligations arising from any contracts between you and us; (6) to allow you to participate in interactive features of our Platform, when you choose to do so; (7) to notify you about changes to our Platform; (8) to improve or modify the Platform, for example based on how you use our Platform; (9) to calculate conversion rates and other elements of the Platform's performance; and (10) for marketing purposes (which we discuss further below).

Our Disclosure of Your Personal Data and Other Information: Abode Home Maintenance is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties, as set out below:

Home Services: We will share your Personal Data with select home service providers as necessary for them to provide services to you.

Business Transfers: As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, Personal Data may be part of the transferred assets.

By using our web tool and providing your personal information, including but not limited to home address, phone number, email, and first and last name, you hereby consent to the collection, processing, and storage of this data. We may also gather additional information allowed by your IP address for marketing purposes. Your data will be used to personalize and enhance your experience, and may be utilized in marketing materials. Rest assured, we are committed to safeguarding your privacy and will not share your information with third parties without your explicit consent. Please review our Privacy Policy for more details on how we handle and protect your data.

Related Companies: We may also share your Personal Data with the Abode Home Maintenance Related Companies if we need to do so to fulfill this Privacy Policy.

Agents, Consultants, and Related Third Parties: Abode Home Maintenance, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments. When we employ another company to perform a function of this nature, we only provide them with the information that they need to perform their specific function and under the same standards and protections as in this privacy policy.

Legal Requirements: Abode Home Maintenance may disclose your Personal Data if required to do so by law or in the good-faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Abode Home Maintenance, (iii) act in urgent circumstances to protect the personal safety of users of the Platform or the public, or (iv) protect against legal liability.

Aggregated Personal Data: In an ongoing effort to better understand and serve the users of the Platform, Abode Home Maintenances conducts research on its user demographics, interests and behavior based on the Personal Data and other information provided to us. This research will be compiled and analyzed on an aggregate basis, and Abode Home Maintenance may share this aggregate data with its affiliates, agents and business partners. This aggregate information does not identify you personally. Abode Home Maintenance may also disclose aggregated user statistics in order to describe our Platform to current and prospective business partners, and to other third parties for other lawful purposes in fulfillment of this privacy policy.

Marketing and advertising: Abode Home Maintenance and its affiliates may use Personal Data to contact you in the future to tell you about services we believe will be of interest to you. If we do so, each communication we send you will contain instructions permitting you to “opt-out” of receiving future communications. In addition, if at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below.We do not disclose personal information about identifiable individuals to advertisers, but we may provide them with aggregated and/or anonymized information about our users to help advertisers reach the kind of audience they want to target. We may make use of the information we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.

Your Choices: You can visit the website without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain elements of Abode Home Maintenance Platform.

Where and how we store your personal information: The information that we collect from you will be held in servers in the USA and/or potentially in the European Union. If data is collected from you in the European Union then it may be transferred to, stored and processed at a destination outside the European Economic Area (including the USA). By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this privacy policy.

Unsolicited information and public forums: Please be aware that we do not accept unsolicited Personal Data unconnected with the website and we will delete it as soon as we become aware you have sent us any such Personal Data (unless we are required to keep that Personal Data under this Privacy Policy).

You are responsible for any public publishing of information including Personal Data (for example on a discussion forum). Please remember that this may mean third parties gaining access to that information, for which you will be responsible.

Children: Abode Home Maintenance does not knowingly collect Personal Data from children under the age of 13. If you are under the age of 13, please do not submit any Personal Data through the website. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data on the website without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Data to Abode Home Maintenance through the website, please contact us, and we will endeavor to delete that information from our databases.

Links to Other Web Sites:This Privacy Policy applies only to the website. The website may contain links to other web sites not operated or controlled by Abode Home Maintenance (the “Third Party Sites”). The policies and procedures we described here do not apply to the Third Party Sites. The links from the website do not imply that Abode Home Maintenance endorses or has reviewed the Third Party Sites. We suggest contacting those sites directly for information on their privacy policies.

Security: Abode Home Maintenance takes reasonable steps to protect the Personal Data provided via the Platform from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free; any transmission is at your own risk. In particular, e-mail sent to or from the website may not be secure. Therefore, you should take special care in deciding what information you send to us via e-mail. Please keep this in mind when disclosing any Personal Data to Abode Home Maintenance via the Internet. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Registered Abode Home Maintenance users will have an account name and password which enables you to access certain parts of our website. You are responsible for keeping them confidential. Please don't share them with anyone.

Other Terms and Conditions: Your access to and use of the website is also subject to the Terms of Use at www.abode.deals/service

Changes to That's Clean Maids Privacy Policy: The website and our business may change from time to time. As a result, at times it may be necessary for Abode Home Maintenance to make changes to this Privacy Policy. Therefore, we may update this privacy policy from time to time (for example, to reflect changes in our business or the law). Any changes we may make will be posted on this page and we will highlight to you any material changes which we make. This Privacy Policy was last updated on the date indicated above. Your continued use of the website after any changes or revisions to this Privacy Policy shall indicate your agreement with the revised terms.

Access to Information; Contacting Abode Home Maintenance: To keep your Personal Data accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct Personal Data in our possession that you have previously submitted via the Platform.

Please also feel free to contact us if you have any questions about Abode Home Maintenance Privacy Policy or the information practices of the website.

You may contact us at support@abode-cleaning.com with any questions or concerns.

Additional Information and Policies for House Cleaning Services

Declutter

You don't want to task your house cleaner with figuring out how to organize your cluttered surfaces. Pick up toys, junk mail, loose change, and whatever else found its way to your countertops. The less clutter you have around, the easier it will be for your house cleaner to focus on more important tasks, such as wiping down your baseboards and surfaces. Please pick up clothing that may be on the floors or surfaces the cleaners will be cleaning. If clothing is not picked up they will be piled or worked around but we do not require the cleaners to do either.

Clear Any Dishes

Unless otherwise specified, most house cleaners don't wash dishes or deal with food messes. Washing and putting away your dirty dishes will make it much easier for your pro to clean your sink and the surrounding areas. Plus, once everything's all sparkling clean, you won't have any additional chores to worry about!

Communication Is KEY!

Once you're meeting with one of our preferred teams communicate your needs clearly. For example, if your dusty Venetian blinds are driving you crazy, bring this up so your house cleaner or office staff will know not to miss it. If you'd like your house cleaner to do a quick walk-through with you, prepare all your talking points beforehand so no time gets wasted.

Valuables

It's always wise to secure anything that could easily get broken. Accidents happen, and you don't want your grandma's favorite vase to come crashing down. If anything is especially valuable to you or needs to be cleaned in a specific way, let your pro know ahead of time.

Pets

When possible please have your animals tucked away during the cleaning. We love animals! Sometimes they can get in the way of the cleaning process though. Your house cleaner may also have allergies or phobias, so it's best to be considerate and tuck away the fur babies until they're finished! Please note that pet hair takes time to remove from the home. Some added fees may be applied if cleaners need more time in the home to remove hair. It is also important to note that it is not likely that cleaners will be able to remove all pet hair from a home. Pet hair can get in the air while sweeping or vacuuming and may settle after the cleaning is done. This is common. Subcontractor/cleaners are not responsible for the care of animals. If a dog runs out the door or gets into cleaning supplies this will be the responsibility of the client. We will do our best to make sure to keep doors shut and keep equipment/supplies out of the way but the teams are there to clean and provide a service and not to attend to your pets needs.

Furniture:

Our teams are not responsible for moving furniture.

Doors Closed:

If you do not want to have a room cleaned please close the door. That is a universal sign for cleaners not to enter.

vArrival Times

We schedule appointments on a 9 am, 11:30 am, and 2:30 pm start time schedule. Keep in mind that all bookings will always have a two (1-2) hour arrival window due to unexpected delays or force major events. Our Company permits a one to two-hour arrival window due to unforeseen events (i.e. traffic; weather; etc) for each scheduled cleaning. If for some reason our representative is running behind schedule, our Company will notify you via phone call or text.

Customer Equipment Use

If the Customer requests that we use their cleaning equipment or vacuum, you understand and agree that neither our Company, owners, employees, or agents will assume or accept responsibility for the equipment or damages that may occur. You understand and agree that we are not responsible for the equipment's upkeep and maintenance. Therefore, we will not pay or reimburse a Customer for damaged or broken equipment. In addition, if the Customer's equipment or vacuum is inoperable at the time of our representative's arrival for a scheduled cleaning, they will be unable to vacuum your floors and carpets unless permitted to use their own equipment.

What We Cannot Clean

Please note that we do not provide mold removal or cleaning services nor do we provide hazardous material cleaning. We do not clean hoarding homes or places involving bodily fluids; blood; feces; vomit; cat litter boxes; bird cages; urine or excrement from animals or humans.

Because of safety and liability concerns, our representatives and agents are not permitted to climb higher than a step stool or work outside of the home or premises. If you wish our representatives or agents to clean behind large appliances; furniture; art work; or other large items, the Customer must move them if they weigh more than 35 pounds.

Windows:

If you have requested inside window cleanings from our house cleaners please note that they clean all windows under 8ft. For safety reasons, we do not permit our cleaners to stand on ladders other than foot ladders. If you need windows that are higher than 8ft we can refer you to our professional window washing team to accommodate.

Move Out Cleans:

We know that life can get chaotic during moves. We are here to help. One thing to make sure to remember areas with furniture or boxes in the way cant be cleaned. Please be sure to have as much furniture and boxes moved into one location so the cleaners can focus on cleaning. Our teams are not responsible for moving furniture.

Fridge Cleaning:

If you have requested that the fridge be cleaned please make sure to clear as much food as possible. The cleaners are not responsible for broken glass or damage caused to food. If you are requesting a move out clean please make sure to remove all the food from the refrigerator. Cleaners will not throw away food unless specifically specified.

Expectations

Our office staff and professional teams strive to bring you a 5-Star quality service with every cleaning. We are human though and sometimes mistakes are made. One thing we cant do is read minds. If you have anything extra in mind, be sure to communicate that—and prepare for any fees that might follow. Expecting more than what you're paying for, or more than what was agreed to, might get messy. So please communicate with us so you can get the cleaning you are looking for.

Attachments/Photos

Cleaners are asked by Abode Home Maintenance to take photos of their work. This will help verify that a 5-star quality cleaning was completed at your home. If you do not feel comfortable with cleaners taking photos of their work please notify the office and we will update your account for you.

Biohazards and Harmful substances

Our house cleaning company is dedicated to providing high-quality and reliable cleaning services to our clients. However, there are certain substances that we are unable to clean due to health and safety concerns. These substances include:

  1. Feces: We do not clean any type of feces outside of the toilet, including human or animal waste.

  2. Pet Feces: We do not clean any pet feces, whether it is from dogs, cats, birds, or any other type of pet.

  3. Blood: We do not clean any type of blood, whether it is from humans or animals.

These substances can pose serious health risks to our staff members and can also cause damage to the surfaces that we are cleaning. Therefore, we kindly ask our clients to ensure that these substances are cleaned up prior to our arrival.

We appreciate your understanding and cooperation in this matter. If you have any questions or concerns regarding this policy, please do not hesitate to contact us."

This policy is intended to protect the health and safety of the house cleaning teams and to ensure that the cleaning process is effective and efficient.

Cancellation Policy

If an appointment needs to be rescheduled or canceled please make sure to do it 24-48 hours prior to the appointment. If an appointment is canceled less than 24-48 hours or same day there will be a $25 cancellation fee. Appointments canceled up to 8 hours prior to the appointment are subject to a $65 cancellation fee.

Damaged/Misplaced

We hope that you never encounter this situation, but perhaps you're curious about what happens if something is broken or stolen when your house is cleaned.

If we break or damage something, we pay for it. Any cleaner or professional service person you hire to work in your home should have the same response. At Abode Home Maintenance our policy is to directly reimburse you for items valued up to $100. We ask the customer to re-purchase the item and provide us with the receipt, and then we reimburse them directly. For items over $100 in value, we may choose to file a claim with our insurance company and reimburse the customer once the claim is resolved.

In the unlikely event that something is stolen, we follow the same procedure with filing an insurance claim to replace your item. Abode is licensed and insured for your assurance and our protection. When something belonging to a customer is broken or—in very unusual cases—stolen, we address the issue immediately with any of the cleaning technicians involved. This allows us to understand what happened, to look for ways our management team can improve training or guidance, and to take any necessary disciplinary actions. We deeply value the trust we develop with our clients through our professional teams and service and will do all we can to help resolve these concerns.

Claims must be submitted 24 hours of the occurrence and must be submitted in writing to our chat line. Images of damaged items must be attached when written complaint is submitted to be considered for reimbursement.

Abode Partners

Abode Partners are trusted teams in your community that have been vetted through our Abode Partnership screening. Each subcontractor and their teams are responsible for providing quality services to Abode customers.

Financial Responsibility

You understand and agree to be personally and financially responsible for any and all outstanding costs and fees for cleaning services as provided by our Company and within this Agreement. This includes and is not limited to collection costs; attorneys fees; and legal costs; for unpaid amounts on account.

Refunds

We do not offer refunds since we have established our business on providing our customers with the highest quality service possible. However, mistakes happen and are acceptable. If you are unhappy with your completed scheduled cleaning, please call or email us within 24 hours of the event and we will correct the error at no additional charge to you.

Re-Cleans/Complaints

We understand mistakes happen. Cleaners are humans too. That being said we want to make sure you have a 5-star experience each time you use our services. Please make sure to submit all concerns and questions to our customer chat line at (801)-845-0297. Customers have 24 hours past their service date to submit complaints and concerns to qualify for re-cleans. Customers must submit a written complaint with images attached. Abode Home Maintenance customer care agents are more than happy to set up a re-clean to go over the missed items. Re-cleans are only for mentioned complaints. Cleaners and all other service members will not perform more work requested the day of the re-clean. Most re-cleans will only require one cleaner and will most likely not require a team of 2.

Late Payments

Payments are subject to a late fee after 72 hours past due. A late fee of $10 will be applied on the 4th day after service completion,$25 after 7 days, and a final $75 after 10 days. Late fees will be applied to invoices automatically and will be sent out to customers stating the amount of the late fee. All accounts will be placed on hold on the second overdue invoice. Invoices must be paid to continue your service.

Right Of Refusal

Abode Home Maintenance reserves the right to refuse service to anyone for any reason. These reasons include but are not limited to: not being able to gain entry to a home, no power, no electricity, no air conditioning or heating, frequent cancellations or schedule changes, improper or dishonest booking, project out of scope of the original booking, not listing all the bedrooms, bathrooms or total sqft (even if we're not cleaning them), being rude to staff or Providers, poaching or attempting to poach Providers away from AHM (at any price), and/or incorrect or non-functioning billing information.

Flat Rates:

Abode Home Maintenance services are based on flat rates. They are not based on hours. Prices are always set and agreed upon by Abode Home Maintenance sales representatives and the client prior to the service date. Clients must submit any changes to their service 24 hours prior to their cleaning start time. For example, if you scheduled a deep clean and want to change to a regular cleaning. Or if you want to remove an extra room you decided to add on during the sale. The price discussed during your initial text/call is the flat rate for your service. If during the service you do not have the cleaners clean particular rooms, this will not reduce the price of the original flat rate agreed upon by you and the sales representative from Abode Home Maintenance. If changes need to be made, please request those changes 24 hours prior to the cleaning. If you have questions about our pricing please reach out to our staff so we can assist you.

We strive to meet your expectations but if issues arise please reach out to our office staff asap. So we can work to correct anything that needs to be addressed.

Thank you again for choosing us as your preferred cleaners. We hope to build a long term relationship with you as we provide a sparkling experience for you and your family.

I HEREBY ACKNOWLEDGE THAT I HAVE READ AND UNDERSTAND THESE TERMS OF USE AND PRIVACY POLICY, AND AGREE THAT MY USE OF THE ABODE PLATFORM IS AN ACKNOWLEDGMENT OF MY AGREEMENT TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT.

Last updated: January 01, 2024